TERMS OF USE, SHIPPING AND RETURNS

 

TERMS OF USE

Use of this website signifies your agreement to the Terms of Use. Please, read them carefully.

The terms of use can change in the future. The prices of this website are subject to change without notice.

ORDERS

When you place an order with us, you are accepting the terms of use of this page.
You will receive an e-mail confirming that your order has been placed.
Once we have confirmed the availability of the ordered items, you will receive a new e-mail confirming your order.
If there is any mistake regarding the availability or the price of any item, you will be notified immediately and we will cancel the purchase.

 

SHIPPING RATES

Spain Mainland

FREE DELIVERY IN 24H/48H IN ORDERS ABOVE 60€

Orders under 60€: 6€

Balearic Islands

24h/48h: 15€ - FREE in orders above 100€

Portugal, Andorra, Gibraltar*

24h/48h: 10€ - FREE in orders above 100€

Ceuta y Melilla*

24h/48h: 35€

Canary Islands*

2/3 days: 20€

 

EUROPE STANDARD SHIPPING

EUROPE Zone 1: France, Germany, Italy, Belgium, United Kingdom, The Netherlands, Luxembourg, Austria:

3-5 working days € 26 - FREE in orders above 150€

EUROPE Zone 2: Poland, Czech Republic, Denmark, Hungary, Switzerland:

4-6 working days € 30 - FREE in orders above 150€

 

INTERNATIONAL STANDARD SHIPPING

NORTH AMERICA:

Canada, United States, Mexico, Puerto Rico

3-5 working days - €35

SOUTH AMERICA:

Anguilla, Antigua, Antillas Holandesas, Argentina, Aruba, Bahamas, Barbados, Belice, Bermuda, Bolivia, Brasil, Chile, Colombia, Costa Rica, Dominica, Ecuador, El Salvador, Granada, Guadalupe, Guatemala, Guayana, Guayana Francesa, Haití, Honduras, Isla Caimán, Islas Turks Y Caicos, Islas Vírgenes Brit., Jamaica, Martinica, Montserrat, Nicaragua, Panamá, Paraguay, Perú, República Dominicana, San Vicente y Granadina, Santa Lucía, Surinam, Trinidad Tobago, Uruguay, Venezuela.

4-8 working days €60

 

SHIPPING CONDITIONS:

- Delivery times are estimated and calculated in working days. VAT will not be returned for any purchase.

- Orders received after 14:00 (Barcelona time) will be shipped the following working day.

- Shipping prices can be increased due to weight of the items for international deliveries, you will be notified before shipping.

- *The company is not responsible for customs duties or local taxes.

 

RETURNS AND EXCHANGES

- If you are not satisfied with your purchase, you can return the unused articles within 10 days from the date of reception and we will process the corresponding refund.

- We can not exchange the items for different sizes or colours, but if you want to exchange your article for another, we will refund your order and you will be able to make a new purchase online.

- If you are in Barcelona, you may return your purchase in-store, and will have to complete the same return process, which is why we do not do immediate returns, you will have to make a new purchase.

- You may exchange your product for a different size (not a different model) immediately in our Barcelona store, as long as the price does not vary and we have the item in stock.

- The customer will bear the cost and risk of shipping of the items in case of a return.

 

Steps to follow:

  1. Fill in this form and place it inside the shipping box.
  2. Ship the item(s): We recommend using a delivery service with a tracking system, as 12pulgadasbcn.com will not responsible for any loss or damage of returned items. The items shall be sent in its original packaging, in perfect condition, unused and in the same state as it was when you received it (labels, stickers, bags).
  3. When we receive the item, you will receive a confirmation e-mail and we will issue a refund of the price, which will be transferred to your account (the estimated time will depend on your bank).

*12pulgadasbcn.com reserves the right to penalize or refuse those returns that do not follow the aforementioned instructions.

 

AVAILABILITY

In 12pulgadasbcn.com we work to keep an updated inventory, in order to avoid mistakes in connection with the availability of the different items. If by mistake you buy an item which is not available, you will be notified and an automatic refund of the amount paid will be issued.

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