RETURNS AND EXCHANGES: At this moment we are unable to receive returned items since we cannot risk getting packages that have been manipulated, and therefore fail to comply with current security standards that are necessary to ensure everyone's health.
Once we are able to re-open our store and we go back to normal, we will help you to complete your return or exchange when we implement proper disinfection procedures, and will only apply to those orders purchased during the quarantine.
Therefore, please contact us when the quarantine is lifted and we will guide you in order to take all necessary precautions to receive your returns.
- You will receive an e-mail confirming that your order has been placed (please check your SPAM folder in case the e-mail is archived there).
- Once we have confirmed the availability of the ordered items, you will receive a new e-mail confirming your order.
- In 12pulgadasbcn.com we work to keep an updated inventory, in order to avoid mistakes in connection with the availability of the different items. If you buy an item which is not available, you will be notified and an automatic refund of the amount paid will be issued.
- For releases of skateshop exclusive sneakers, we aim to be fully transparent with our raffles. We receive very few items, so we will do our best to not award them to resellers.
SHIPPING AND RETURNS
FREE DELIVERY IN 24H/48H IN ORDERS ABOVE 60€
Orders under 60€: 6€
Portugal, Andorra, Gibraltar*
24h/48h: 10€ - FREE in orders above 100€
Ceuta y Melilla*
2/3 days: 20€
EUROPE STANDARD SHIPPING
EUROPE Zone 1: France, Germany, Italy, Belgium, United Kingdom, The Netherlands, Luxembourg, Austria:
3-5 working days € 26 - FREE in orders above 150€
EUROPE Zone 2: Poland, Czech Republic, Denmark, Hungary, Switzerland:
4-6 working days € 30 - FREE in orders above 150€
INTERNATIONAL STANDARD SHIPPING
Canada, United States, Mexico, Puerto Rico
3-5 working days - €35
Anguilla, Antigua, Antillas Holandesas, Argentina, Aruba, Bahamas, Barbados, Belice, Bermuda, Bolivia, Brasil, Chile, Colombia, Costa Rica, Dominica, Ecuador, El Salvador, Granada, Guadalupe, Guatemala, Guayana, Guayana Francesa, Haití, Honduras, Isla Caimán, Islas Turks Y Caicos, Islas Vírgenes Brit., Jamaica, Martinica, Montserrat, Nicaragua, Panamá, Paraguay, Perú, República Dominicana, San Vicente y Granadina, Santa Lucía, Surinam, Trinidad Tobago, Uruguay, Venezuela.
4-8 working days €60
- Orders received after 14:00 (Barcelona time) will be shipped the following working day.
- Delivery times are estimated and calculated in working days.
- VAT will not be returned for any purchase.
- Shipping prices can be increased due to weight of the items for international deliveries, you will be notified before shipping.
- *The company is not responsible for customs duties or local taxes.
RETURNS AND EXCHANGES
- If you are not satisfied with your purchase, you can return the unused articles within 14 calendar days from the date of reception and we will process the corresponding refund*.
- We can not exchange the items for different sizes or colours, but if you want to exchange your article for another, we will refund your order and you will be able to make a new purchase online.
- If you are in Barcelona, you may return your purchase in-store, and will have to complete the same return process, which is why we do not do immediate returns, you will have to make a new purchase.
- You may exchange your product for a different size (not a different model) immediately in our Barcelona store, as long as the price does not vary and we have the item in stock.
- The customer will bear the cost and risk of shipping of the items in case of a return.
- For further information you can consult the Guarantees and Returns in the European Union's website.
*12 Pulgadas reserves the right to penalize or refuse those returns that do not follow the aforementioned instructions.
Steps to follow:
1. Fill in this form and place it inside the shipping box.
2. Ship item(s) to Carrer Durán i Bas 1, 08002 Barcelona. We recommend using a delivery service with tracking system, as 12pulgadasbcn.com will not responsible for any loss or damage of returned items. The items should be sent in their original packaging, in perfect condition, unused and with any additional items you may have received (tags, stickers, bags).
3. When we receive the item, you will receive a confirmation e-mail and we will issue a refund to the same payment method you initially used (the estimated time for the refund to be effective will depend on your bank).