SHIPPING AND RETURNS
- Delivery times are estimated and calculated in business days.
- Orders received after 14:00 (Barcelona time) will be shipped the following working day.
- VAT will not be returned for any purchase.
- Shipping prices can be increased due to weight of the items for international deliveries, you will be notified before shipping.
- ¹The company is not responsible for customs duties or local taxes.
*Due to current COVID-19 conditions delivery times may be affected, but we continue to ship regularly.
SPAIN EXPRESS SHIPPING
FREE DELIVERY IN 24H/48H IN ORDERS ABOVE 50€
Orders under 50€: 6€
Portugal, Andorra, Gibraltar¹
24h/48h: 10€ - FREE in orders above 120€
Ceuta y Melilla¹
2/3 days: 20€
EUROPE STANDARD SHIPPING
EUROPE Zone 1: France, Germany, Italy, Belgium, United Kingdom, The Netherlands, Luxembourg, Austria:
3-5 working days €20 - FREE in orders above 150€
EUROPE Zone 2: Poland, Czech Republic, Denmark, Hungary, Switzerland:
4-6 working days €25
INTERNATIONAL STANDARD SHIPPING
Canada, United States, Mexico, Puerto Rico
3-5 working days - €35
Anguilla, Antigua, Antillas Holandesas, Argentina, Aruba, Bahamas, Barbados, Belice, Bermuda, Bolivia, Brasil, Chile, Colombia, Costa Rica, Dominica, Ecuador, El Salvador, Granada, Guadalupe, Guatemala, Guayana, Guayana Francesa, Haití, Honduras, Isla Caimán, Islas Turks Y Caicos, Islas Vírgenes Brit., Jamaica, Martinica, Montserrat, Nicaragua, Panamá, Paraguay, Perú, República Dominicana, San Vicente y Granadina, Santa Lucía, Surinam, Trinidad Tobago, Uruguay, Venezuela.
4-8 working days €60
RETURNS AND EXCHANGES
If you are not satisfied with your purchase, you may return or exchange the items in their original state in a period of 14 business days from the day you receive your package, and we will issue the corresponding refund*:
Returns and exchanges in store:
- If you are in Barcelona, you may return your online purchase at our store. We will issue a refund to the same payment used in the original order (it may take a few days to show in your account, depending on your bank entity).
- If you are in Barcelona, you may exchange your product for a different size at our store, as long as the price does not vary and we have the item in stock. If you want to exchange for a different product, you may drop off the item at our store, request a refund and then make a new purchase; we do not do immediate product exchanges in store.
Returns and exchanges through mail/courier service:
- You may exchange the products you bought online (size, colour or product exchange) by sending back the package to us through your preferred transportation service. Once we receive your package, we will issue a refund and you will have to make a new online purchase.
- You may return the products you bought online by sending back the package to us through your preferred transportation service. Once we receive your package, we will issue a refund to the same payment method used originally and you will receive a confirmation email.
- The customer will bear the cost and risk of shipping of the items in case of a return or exchange. We recommend using a company that provides you with a tracking and insurance service.
- Items should be sent in appropriate packaging to ensure it doesn't get damaged in transport, in their original condition, unused and with any additional items you may have received (tags, stickers, bags).
- For further information you can refer to the Guarantees and Returns Regulations at the European Union's website.
*12 Pulgadas reserves the right to penalise or refuse those returns that do not follow the aforementioned instructions.
Steps to follow for mail returns:
1. Fill in this form and place it inside the shipping box.
2. Ship item(s) to 12 PULGADAS, Address: Carrer Durán i Bas 1, 08002 Barcelona.
3. When we receive the item, you will receive a confirmation e-mail and we will issue a refund to the same payment method you initially used (the estimated time for the refund to be effective will depend on your bank entity).