Shipping Policy

CONDITIONS

  •  Delivery times are estimated, calculated in business days, and may suffer unexpected delays.
  • Orders received after 15:00 (Barcelona time) will be shipped the following business day.
  • Shipping prices may be increased for international deliveries if the item is bulky or heavier than 1kg. We will notify you before shipping.
  • If the package is returned to us because the customer is absent at the time of delivery more than 2 times, or if the address provided by the customer is incorrect, we will refund the item deducting return costs.
  • It is the customer's responsibility to track their package delivery on the transportation agency's website, and to communicate directly with them for any changes in delivery or preferred delivery hours. If you have any problems with your tracking number, please contact us at shop@12pulgadasbcn.com.
  • The company is not responsible for customs duties or local taxes, the customer must assume customs costs.
  • We are not able to ship any Nike items outside the European Economic Area and Switzerland, in accordance to their sales policies for vendors. Any orders received will be cancelled.
  • We are not able to ship any Dickies items outside the European Economic Area, UK and Switzerland, in accordance to their sales policies for vendors. Any orders received will be cancelled.
  • For store pick-ups, if you will not pick-up your order personally, you must send the person who picks it up with this authorisation document signed by you.

To see our Returns and Exchanges Policies click here.

SHIPPING COSTS

SPAIN

LOCATION SHIPPING COST ESTIMATED DELIVERY
Peninsula Orders <50€: 6€
Orders >50€: FREE
24-48 hours
Balearic Islands 8€ 2-3 days
Canarias, Ceuta and Melilla 12€ 3-5 days

1Plus customs fees assumed by the customer. We work with Correos Express for these shipments. Don't forget to fill out the DNI field in your personal information to be able to send the parcel.

REST OF EUROPE

LOCATION SHIPPING COST ESTIMATED DELIVERY
Portugal 8€ 24-48 hours
Zone 1: Germany, Austria, Belgium, France, The Netherlands, Italy, Luxembourg, Poland, Czech Republic 14€ 3-6 days
Zone 2: Denmark, Slovakia, Slovenia, Hungary 16€ 5-8 days
Zone 3: Croatia, Estonia, Latvia, Lithuania, Sweden 16€ 6-12 days
Zone 4: Switzerland and Norway 14€ 6-8 days

INTERNATIONAL

LOCATION SHIPPING COST ESTIMATED DELIVERY
United Kingdom SUSPENDED1 SUSPENDED1
United States 38€ 5-10 days
Canada2 42€ 5-10 days
Asia2 52€ 5-10 days
Mexico, Central America and Caribbean2 48€ 6-10 days
South America2 60€ 10-15 days
Africa2 60€ 5-10 days
Oceania2 52€ 5-10 days

1As of April 2021, we have been forced to stop all orders to the UK since customs regulations are being modified and import costs for the client are high. We will resume shipping as soon as we can ensure proper conditions for our clients.

2There may be additional customs fees that must be assumed by the client.

*If you are unable to find your country listed or have any other questions, please e-mail us at shop@12pulgadasbcn.com and we will give you details on shipping costs.

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